Once a Payer approves a Transaction in the PayCargo system, will Vendor release Payer’s BOL or Cargo?
When an Overnight debit is used, usually the Vendor will release depending on the business relationship they have with the payer. If they normally release based on the payer submitting a check, then they will probably do the same with an ACH.
When Payer is informed that there are additional charges, how quickly will those charges appear in the PayCargo System?
In real-time if Vendor is integrated with PayCargo or as soon as the next Vendor update is sent if using batch updates. Also, an e-Mail Alert will be sent to Payer detailing changes in a Transaction or a new Transaction. At that time the Payer may open a Dispute, if needed.
Can the Payer determine and schedule the Payment Due Date?
Yes, but this will need to be agreed upon between both Payer and Vendor and only the Vendor will be able to modify the Payment Due Date. If the payer is uploading his Payables then he can schedule as he pleases.
Can the Payer change the Payment Due Date once they have Approved a Transaction?
No. Only the Vendor can make changes in the Transaction including the Payment Due Date. However, Payer can work with Vendor if this needs to be changed.
What if a Vendor does not respond to a Dispute?
The Payer may set alert notifications to see if a Dispute has been responded to in a timely manner. It is the responsibility of the Payer to follow up on any Disputes they may have.
Can a Payer Dispute or deny an entire Transaction?
Yes, and all Disputes are tracked through the Dispute tool, and a complete thread and audit history is kept within the transaction.
What if the Payer has a Dispute, but needs to Approve the Transaction to obtain Cargo or BOL?
The Payer must work this out with the Vendor and reach an agreement on how to proceed before moving forward.
What if Payer approves a Transaction, but realises afterward there is a mistake? Can they place a Stop Payment?
No. The Payer cannot stop the process at this point except by contacting the Vendor and having the Vendor enter a Manual Payment if the Status is still Processing.
What if Shipment was originally Prepaid, but Payer wants to change it to Collect? Or vice versa?
If such a change is required, Payer must contact the Vendor directly. The Vendor then, in either case, is the party that must cancel the transaction.
What action must a Payer take if it has approved a Transaction but cannot get his container out of Port?
Payer needs to contact Vendor to get Container released.
What happens if a Payer has Approved a Transaction but has changed its Bank Account?
Payer must immediately notify Vendor and PayCargo Customer Service. The corrected information must be submitted - in writing - within 12 hours.
How quickly will the Vendor know a Payer has Approved a Transaction?
Immediately. Vendor will receive an e-Mail Alert from PayCargo, regarding the Payer's Payment. Also, status is changed from Pending to Approved.